EVOLUTION OF KNOWLEDGE MANAGEMENT IN THE PUBLIC SECTOR
DOI:
https://doi.org/10.32851/tnv-pub.2021.3.6Keywords:
public sector, knowledge management, public administration, e-government, new public managementAbstract
The article examines the process of formation and establishment of knowledge management. The evolution of scientific approaches to the application of knowledge management in the public sector is described and the main definitions of this concept are summarized. The tools of knowledge management are presented, which made it possible to ensure the transformation of non-formalized knowledge, experience and skills of public officials into formalized knowledge of public authorities. It has been established that the impetus for the active application of the theory of knowledge management in the system of public relations was the emergence in the 80s of the last century of the management concept of the New Public Management. It is proved that another stimulating factor for the active use of knowledge management in the public administration system is the development of the modern social position as a post-industrial information society, in which scientific and technological achievements play a leading role. Considering the importance of knowledge management in e-government, it is pointed out that knowledge management provides an overall strategy for managing e-government content by providing tools and methods for organizing knowledge. The advantages of applying knowledge management in e-government have been identified, which contribute to the improvement of the competence of governments, improve the quality of public services and contribute to the healthy development of e-government. It has been established that knowledge management in public authorities is an extremely complex process of repeated interaction of formalized and informal knowledge, which is accompanied by the formation of a new organizational culture, the creation of a team of like-minded people working together to solve specific problems. It is substantiated that in the system of public power knowledge must be managed efficiently in time and taking into account costs in order to ensure the interaction of citizens with citizens and citizens with the government and, conversely, for the adoption of state policies and decisions with the participation of the public.
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