PUBLIC ADMINISTRATION OF ADMINISTRATIVE SERVICES IN UKRAINE: LEGAL ANALYSIS

Abstract

The article analyzes the sequence of formation of the mechanism for providing administrative services. It was found that the content of the state as a service institute of public administration takes as a basis the implementation of a service methodology, which is based on the principle of “human-centeredness”, an important element that achieves the effectiveness of its operation. It is determined that the provision of administrative services by public authorities is one of the main directions of the state to ensure the rights, freedoms and legitimate interests of individuals. In times of unstable social relations, which arose as a result of the global pandemic of respiratory disease COVID-19, the state is trying to provide citizens and legal entities with additional guarantees against administrative arbitrariness. Basic normative-legal acts, which implemented administrative services and prospects for their quality control, were generalized and systematized. From this point of view, special attention was paid to the formation and improvement of the functional basis for the provision of administrative services by public authorities. Forming the institute of administrative services, the state, as a service institution, should first of all direct its functional potential to ensure their flexibility, based on the wishes of citizens, and therefore in its structural organization there should be the basis to improve the quality of service to the interests of citizens and the needs of all categories of the population. It is proved that the current state of Ukrainian society is characterized by a change in conceptual approaches to defining the essence of the state. If previously the state was considered as a mechanism for securing power, then for today the priority direction is to create conditions, which provide a decent standard of living, because a state governed by the rule of law and democracy provides administrative services to society and is being reorganized into a service state for its citizens.